Shipping, Returns & Refunds

Payment Options

We accept the following methods of payment: 

࿈ Afterpay (Australia orders)

࿈ Zip Pay (Australia orders)

࿈ LayBUY (All countries)

࿈ Sezzle (USA)

 

࿈ PayPal (ALL COUNTRIES)

If you hold a PayPal account you may login to Pay by entering your Paypal login details at checkout.

You can also open a PayPal account from here.

please note: if paying from a bank account it can take up to 10 days for funds to clear. your order will be held until all funds clear.

we recommend paying through PayPal using a credit card, just so you aren't kept waiting.

࿈ Credit Card (ALL COUNTRIES)

We accept all major credit cards at checkout.

If you have any queries about payments at all, please contact us.

Shipping

Please make sure all shipping details are correct. if you notice your shipping address is wrong please email us asap with the correct address so we can change it. once your parcel has left us, we are unable to retrieve it.

 

All orders are dispatched within one to five (1-5) business days.. All items are shipped with tracking numbers.

During checkout you may choose if you would like "Signature on Delivery" - this requires your courier to obtain a signature in order to deliver your goods to you. If you choose not to add this feature and your parcel goes missing after it has been delivered, you will need to contact Australia Post directly.

 

If you need your items by a certain date please leave us a note or send us a message, this way we can prioritize your order. 

 ᐂ  PRE ORDERS

all items on pre order are stated in the product description, along with the estimated arrival/delivery time. When placing a pre order please note that any additional items ordered will be put aside and sent out with the preorder once it arrives in stock.

 

if you require additional products earlier please place 2 seperate orders as postage will be required for both.

 ᐂ  LOCAL PICK UP

if you live local and would like to pick up your order from our Nerang Studio please select "pick up" at checkout. we will send you an SMS when your order is ready (usually next day, sometimes same day)

our studio is open for pick ups mon-fri 8am-4:00pm and Sat 8am-12pm.

 

 ᐂ  AUSTRALIAN ORDERS 


All Australian orders are sent flat rate tracked for $8.95 OR FREE postage for orders orders over $50. please allow 2-4 days for processing before your parcel is dispatched.

There is an option to upgrade to Express post (RUSH MY ORDER).  all "rush my order" parcels are sent out Express Post next business day. Sometimes we are able to post same day, depending on our courier pick up times :)

Your tracking number will be sent to you once your item is shipped.

Christmas orders:

Please have all orders placed by midnight 17th december. Any orders placed after this time can not be guaranteed to arrive in time for xmas.

 

( Parcel insurance is optional, just send us a message if you would like to add insurance, we will take care of insurance for any orders over $500)

 


 ᐂ   INTERNATIONAL ORDERS 


We ship worldwide! There are 3 options of shipping. Economy Air, Standard & Express. 

Your tracking number will be sent to you directly once your order is shipped.

Delivery is generally between 3-10 days for metro areas. 
For Countries outside USA + Canada, shipping can take 8-12 days*. 


* On the very (very) rare occasion some parcels may get held in customs, we do not have any control over this. Its normally a 1-3 day delay.

Please note: Economy Air is NOT tracked, this is the cheapest way of sending your parcel from Australia. If your parcel goes missing we are unable to track it and unable to provide a refund or replacement.



Please make sure all addresses are correct.

* Please allow extra time over Holiday Seasons

 

Refunds and Returns

All sales are final. Please read all listings carefully, the measurements for all crystals and jewellery  is included in the product descriptions.

 

Returns and exchanges are graciously dealt with on a case by case basis.We promises to do everything we can to help. We want to make sure you are happy!!

 

We comply with THE QLD Office of Fair Trading regulations on refunds. It states We are not required to provide a refund or replacement if you change your mind, however we understand sometimes we find another item we like a little better. if your order has not been shipped, we are happy to swap products around if you find something else.

 

If your order is damaged during transit, we will provide a replacement of the same or similar product. if you would prefer, we are happy to offer a store credit and you can purchase whatever your heart desires!

 We ask you to please return the damaged products in a safe and secure manner using a trackable shipping method at your own cost. Upon receiving the item, we will process your return excluding the shipping costs.

 

Additional Policies and FAQs

ᐂ   WHOLESALE

We are currently working on a wholesale collection! we hope to have it released towards the end of 2019! stay tuned!

ᐂ   GIFT WRAPPING

All Orders are packed in Sari Bags

 

 

Privacy Policy

The following information is collected from our website during checkout:

* Name

* Address

* Phone Number

*Email Address

 

How we use the information collected:

For the purpose of providing customers with the products they order and (if subscribed) marketing e-mails about our products and upcoming sales/specials.

who is  given access to this information?

Your personal information is accessible by you and us alone. Your information will never be shared with third parties for any purpose whatsoever with the exception of our shipping agents who will deliver your order.


Payment Security:

Your credit card details are never  stored on our website. They are securely transmitted directly to our accredited payment gateway and the payment is securely processed there. we are only ever notified of the status of the transaction (paid or declined)

BY USING AND PURCHASING THROUGH OUR ONLINE SHOP, YOU AGREE TO ALL OF THE ABOVE.

 

we love what we do and we hope you enjoy our collections!!

gitans + Co.

≫∙∙

≫∙∙

  • Black Facebook Icon
  • Black Instagram Icon
  • Black Pinterest Icon
  • Black SoundCloud Icon
Afterpay

Copyright 2017 GITANA ACADEMY PTY LTD | All Rights Reserved.

By using this website you agree to Gitana

shipping + LayBy Policies without having to click "Accept". 

all images are copyright and must not

be used or copied for any purpose.

ph: 0488 825 874.       Email: Info@gitanawellness.com

Gitana is a certified crystal healer (dip c.h),

Reiki master, Yoga Teacher and founder of

"The Academy of Crystal Healing".

she is passionate about providing unique + beautiful  high quality gems and Crystals, chosen carefully by her and packaged with love and respect.....