Shipping, Returns & Refunds
We accept the following methods of payment:
࿈ Credit Card (ALL COUNTRIES)
࿈ Afterpay (Australia & NZ orders)
࿈ Zip Pay (Australia orders)
࿈ LayBUY (All countries)
࿈ Sezzle (USA)
࿈ PayPal (ALL COUNTRIES)
We ship worldwide from our Gold Coast studio using Australia Post.
We are a small team so please allow 2-4 days for processing and dispatch. .
During checkout you may choose if you would like "Signature on Delivery", this requires your courier to obtain a signature in order to deliver your parcel to you. If your parcel goes missing after it has been delivered, you will need to contact Australia Post directly.
If a parcel goes missing while on it's way to you please let us know! We really don't like missing parcels and we will do everything we can to find it!
If your parcel is returned to us due to any of the following reasons, we will contact you to arrange the shipping of your item again, at an additional cost to you.
- incorrect/incomplete address
- Return to sender
- failure to pick up from your local post office
We are happy to give you a store credit (minus shipping and 10% restocking fee) if you do not wish the item/s to be resent.
Please note* Any orders that included free postage will have our standard $8 shipping rate deducted from the credit.
Click & Collect from the Gold Coast
If you live local and would like to pick up your order from our Nerang HQ during business hours please use the code COLLECT at checkout, this will deduct the cost of the shipping from your order. We will SMS within 24hours with the pick up address and you can collect your parcel from reception when you are ready.
Refunds and Returns
All sales are final. Please read all listings carefully, the measurements for all crystals and jewellery is included in the product descriptions.
Returns and exchanges are graciously dealt with on a case by case basis. We promises to do everything we can to make sure you are happy!
We comply with THE QLD Office of Fair Trading regulations on refunds. It states We are not required to provide a refund or replacement if you change your mind, however we understand sometimes we find another item we like a little better. if your order has not been shipped, we are happy to swap products around if you find something else.
If an item arrives damaged, please notify us. We will provide a replacement of the same or similar item. If a similar item is not available, we will provide one to equal value or a store credit for you to purchase whatever your heart desires!
We ask you to please return the damaged products in a safe and secure manner using a trackable shipping method at your own cost. Upon receiving the item, we will process your return excluding the shipping costs.
The following information is collected from our website during checkout:
* Phone Number
How we use the information collected:
For the purpose of providing customers with the products they order and (if subscribed) marketing e-mails about our products and upcoming sales/specials.
who is given access to this information?
Your personal information is accessible by you and us alone. Your information will never be shared with third parties for any purpose whatsoever with the exception of our shipping agents who will deliver your order.
Your credit card details are never stored on our website. They are securely transmitted directly to our accredited payment gateway and the payment is securely processed there. we are only ever notified of the status of the transaction (paid or declined)
BY USING AND PURCHASING THROUGH OUR ONLINE SHOP, YOU AGREE TO ALL OF THE ABOVE.
we love what we do and we hope you enjoy our collections!!
Gitana Crystals + Co.